Professional area

 

About Andorra

 Practical information

Información práctica

Access to Andorra: documentation and visas

Andorra does not require visas of any nationality. However, in order to arrive in Andorra, it is necessary to go either through Spain or through France, all the nationalities who do not belong to the Schengen area must find out whether they need a visa to enter or to leave the countries that form part of the Schengen agreement. The type of Visa will depend on the country of origin of each visitor, although the most common is double or multiple entry visas.

For adult of more then 18 years old: (Schengen area)
  · Valid passport or current identity card.

For those under-age accompanied by their parents: (Schengen area)
  · Authorisation to leave the territory (which can be obtained from the police office). A valid passport or identity card

For those under age unaccompanied: (Schengen area)
  · Authorisation to leave the territory (which can be obtained from the police office)
  · A valid passport or identity card

For people travelling with pets:
  · Identification microchip / tattoo
  · Valid vaccination certificate
  · Passport for pets

Further information: www.mae.ad

Información práctica

Currency, banks, exchange

The currency used in Andorra is the euro, although, for the present time, the Principality does not issue its own euros. You have money exchange and automatic cash machines in any bank entity. The use of International credit cards such as Visa, Mastercard and American Express, are accepted. The banks in the country generally follow the same opening hours: from Mondays to Fridays from 9 a.m. to 1 p.m. and from 3 p.m. to 5 p.m. and Saturdays from 9 a.m. to 12 p.m. In the summer months, all of the banks are closed on Saturdays.

Association of Andorran Banks (ABA): Tel: +376 807 110 www.aba.ad

Citizens security

The country’s location in the Pyrenees and the qualified police and customs services enhance high citizens security and guarantee the tranquillity of the visitors while they are there.

Lost and found

The Andorra Police Department deals with receiving reports made in the event of objects lost. On the other hand, if you find any lost object, you should go to the Department and leave it with the agents on service.

POLICE: +376 872 000 · www.policia.ad

Vaccinations

Given the health security in the country, no kind of compulsory vaccination is required.

www.mae.ad

Flu: coordinated response

Andorra is prepared to anticipate and treat flu cases. The Ministry of Health, Welfare and Employment has reinforced supervision, putting together preventive measures and working in coordination with international health institutions. In addition, the country has the necessary medical equipment and infrastructures to deal with cases of the virus, which is highly contagious but has a very low mortality rate and does not present serious symptoms.

In response to the WHO warning on the spread of the potentially pandemic virus, the Government of Andorra has put a plan into place to face up to the easily-contracted, low-mortality virus: :

   1. GREATER VIGILANCE
The Government has set up a scientific supervision committee to advise the ministry in setting out preventive measures and responses for potential cases.

   2. PURCHASING PROTECTION EQUIPMENT
The Government has stocks of masks and medication (vaccines, Tamiflu).

   3. INFORMATION AND VACCINATION OF THE POPULATION AT RISK
A vaccination plan will be put into place and an information plan for residents has already begun, including the webpage www.grip.ad, the publication of information leaflets and a special flu information line (18021122).

   4. ORGANISATION AND RESPONSE IN CASE OF ILLNESS
Healthcare coordination has been worked on, both with regards to out patients and hospitals, in order to ensure those with health problems are treated in the face of increased healthcare demand in a pandemic situation.

In light of the world epidemiological situation, isolation measures for those in contact with flu cases are not necessary.

If flu symptoms appear (high fever, general discomfort, etc.), you should call 116 where the case will be assessed and the patient will be advised on the best medical steps to be followed for their needs.

This text has been checked by the Ministry of Health, Well-being and Work of the Government of Andorra

Información práctica

Medical cover in the event of accident

There is a medical cover agreement with Spain, France and Portugal. In the event of accident, all visitors from these countries will have to send their medical bills and the corresponding insurance form to Andorra Social Security (CASS) to apply for reimbursement.

With regard to the remaining countries, visitors suffering an accident in Andorra shall pay the medical fees and apply for reimbursement to the insurance company in the country of origin.

www.cass.ad

Road assistance

In the event of requiring road assistance, there are different private companies which give the service. Every parish has a traffic and citizen attention service with all of the information:

   · CANILLO: +376 346 000
   · ENCAMP: 162
   · PAS DE LA CASA: 162
   · ORDINO: 163
   · LA MASSANA: 164 / +376 736 925
   · ANDORRA LA VELLA: 165 / +376 873 111
   · SANT JULIÀ DE LÒRIA: 166 / +376 744 021
   · ESCALDES-ENGORDANY: 167

In the event of emergency, contact:

   · POLICE: Office: +376 872 000 / Emergencies: 110
   · FIRE BRIGADE: Office: +376 800 020 / Emergencies: 118
   · HOSPITAL NOSTRA SENYORA DE MERITXELL: +376 871 000
   · SERVICIO URGENTE MÉDICO (SUM): 116
   · AMBULANCES: Office: +376 800 020 / Emergencies: 118
   · EMERGENCY MEDICAL SERVICE: 112

Post

There are two conventional postal systems in the country: Spanish post and French post. In any parish, you have postal offices for stamps and the correspondence material you might need.

Public opening hours:
   · FRENCH POST: La Poste, Tel. +376 820 408
   From Mondays to Fridays from 8.30 a.m. to 2.30 p.m.
   Saturdays from 9 a.m. to 12 p.m.
   · SPANISH POST: Correos, tel. +376 820 257
   From Mondays to Fridays from 8.30 a.m. to 2.30 p.m.
   Saturdays from 9 a.m. to 1 p.m.

Daily price guideline

a coffee €1, an infusion €1.30, a beverage €1.75, a beer €1.50, a sandwich €3.50, mixed dish €8, menu €12, a bus ticket €1.40, a museum entrance ticket €3, a cinema ticket €5.50.

Información práctica

Telecommunications

International prefixes:
   · National calls from Andorra: direct number
   · Calls from Andorra abroad: +33 France / +34 Spain / +351 Portugal / +32 Belgium
   · Calls to Andorra from other countries: +376
Useful telephone numbers:
   NATIONAL TELEPHONE INFORMATION: 111
   INTERNATIONAL TELEPHONE INFORMATION: 119
   TIMETABLE INFORMATION: 157
   MOBILITY: 1802 1802
WEATHER INFORMATION:
   Catalán: +376 848 851
   Spanish: +376 848 852
   French: +376 848 853

Internet access

In the busiest squares in the main urban centres, visitors have free Wi-Fi connection. You can also access Internet in the libraries and in some cafes and leisure establishments in the cities centres.

Television

Andorra replaced conventional television for terrestrial digital television in September 2007 (TDT). At the present time, twenty-one international channels broadcast their programs.
www.tdt.ad
NACIONAL CHANNEL: Andorra TV - www.rtvasa.ad

Radio

Andorra 196.0 FM www.andorra1.ad
Flaix FM Vallnord 93.8 FM www.andorra1.ad
RNA 94.2 FM www.rtvada.ad
AD Ràdio 101.5 FM www.adradio.ad
Ràdio Principat 107.5 FM www.radioprincipat.com
Ràdio Valira 93.3 FM www.radiovalira.com
40 Principals 103.3FM www.los40.com

Press

Diari d’ Andorra · www.diariandorra.ad
El Periòdic d’Andorra · www.elperiodicdandorra.com
Bondia · www.bondia.ad
Més Andorra · www.mes.ad

National public holidays

January 1: New Year
January 6: Epiphany
February: Carnival
March 14: Constitution Day
Easter Week and Easter’s Monday
May 1: Day of the worker
May - june: Pentecost Monday (it depends on Easter Week)
August 15: The Assumption
Septembre 8: Our Lady of Meritxell, patron saint of Andorra
November 1: All Saints
December 8: Immaculate Conception
December 25: Christmas
December 26: Boxing Day

Andorra Turisme SAU

info@andorra.ad · www.andorra.ad

Tourist offices in the Principality

National Tourist Office
Tel. +376 820 214
info@andorra

info@andorra.ad
www.andorra.ad

Canillo
Tel. +376 753 600
vdc@canillo.ad
www.vdc.ad

Encamp
Tel. +376 731 000
turisme@encamp.ad
www.encamp.ad

Encamp - Funicamp
Tel. +376 834 011
turismefunicamp@encamp.ad
www.encamp.ad

Pas de la Casa
Tel. +376 855 292
turismepas@encamp.ad
www.encamp.ad

Ordino
Tel. +376 878 173
ot@ordino.ad
www.ordino.ad

La Massana
Tel. +376 835 693
turisme@lamassana.ad
www.lamassana.ad

Andorra la Vella
Tel. +376 873 103
turisme@comuandorra.ad
www.andorralavella.ad

Sant Julià de Lòria
Tel. +376 744 045 - 843 298
turisme.lauredia@comusantjulia.ad
www.santjulia.ad

Escaldes-Engordany
Tel. +376 820 963
oficinaturisme@e-e.ad
www.e-e.ad

Tourist offices abroad

Barcelona
Tel. +34 93 215 91 04
infobcn@andorra.es
www.andorra.ad

Madrid
Tel. +34 91 431 74 53
infomad@andorra.es
www.andorra.es

Portugal
Tel. +351 213 913 740
embaixada@andorra.pt
www.andorra.pt

Paris
Tel. +33 1 42 61 50 55
info@andorre.fr
www.andorre.fr

Bruxelles
Tel. +32 2 502 12 11
info@andorra.be
www.andorra.be  

 

 About Andorra

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